About Tony_S

Hi Nam I presume what you are referring to sending a private message is to reply the email to admin@community.agl.com.au? I have replied the email with my AGL account detail. If that's incorrect, please suggest otherwise. RegardsTony

Thanks for the information Ellen. I have been in contact with resolution team and escalated to team managers on few occasions. The responses were similar that they acknowledged the issue had been handled poorly and should not take as long. The decision is still in the un-responsive payment department and they have no control over. They are all promised AGL will contact me, instead I've got a response from you Ellen, in this regards thank you. I'm willing to listen for other suggestions if any, o ...

Just want to share my unpleasant experience dealing with AGL. I have been requesting a refund of my AGL credit account for more than 4 months. I have exhausted all communication options (online chats, emails, phone calls) and the fund is still yet to be transferred ... the answer is always "We've done our part, now it's all up to the AGL payment team to transfer the money". The emails to payments@agl.com.au have not been responded, the phone calls which escalated to resolution team managers con ...