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  • by Basil_AGL
‎22-11-2023 04:34 PM

Gas bill projection too high

‎22-11-2023 04:34 PM
Hi AGL   Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/f...
by mushysushi in Energy Accounts & Plans
‎22-11-2023 04:34 PM
Show results in replies (1)
  • Hey @Horseradish,    Your bill projection in My Account and the AG...
‎25-06-2025 08:52 PM

NBN Free Speed Upgrade

‎25-06-2025 08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about.   NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by BTHMMIV in Internet Accounts & Plans
‎25-06-2025 08:52 PM
Show results in replies (3)
  • Hey @BTHMMIV & @clark598dahl,    From 15 September, qualifying...
  • Hey @Roypin,    Thanks for the question, similar to above - I'm going to sen...
  • Hey @LenM,    Thanks for the question, I'm going to send you a direct message to...
‎09-11-2024 06:59 PM

Download Bill PDF missing

1 Like
‎09-11-2024 06:59 PM
1 Like
Tried to download my electricity bill as a pdf from the website and the option is missing.  The help says to go too the billing page but there is no "PDF" option available. Similarly the "downlo...
by jencek in Energy Accounts & Plans
‎09-11-2024 06:59 PM
Show results in replies (1)
  • Hey @GoodAsGold & @RonB,    I'll send you both a direct message to get a bit more...
‎30-06-2025 11:18 AM

IOS App 8.28.0 breaks widgets

‎30-06-2025 11:18 AM
8.28.0 broke the widget I already had installed (was just showing a black background). Reinstalling the widget just shows the tombstone placeholders but never updates to actual data.
by Capsule in AGL App
‎30-06-2025 11:18 AM
Show results in replies (2)
  • Hey @Capsule, just a heads-up - the update that fixes the widget issue is now live on iOS...
  • Hey @Capsule,  Thanks for flagging this. The team is aware of the...
3 weeks ago

Download PDF from email or app not working

3 weeks ago
The download option for the pdf of my gas bill is not available. was working last month now not working. Already tried on the app and through website.    I use BPay, so I need the downloa...
by Chookle in Energy - General
3 weeks ago
Show results in replies (1)
  • Hey @Chookle & @Adelaide12345 ,   Thanks for your post, i'll reach out via d...
‎11-07-2025 11:51 AM

Billing extension

‎11-07-2025 11:51 AM
I can't pay the bill until the 25th
by kemnob in Energy - General
‎11-07-2025 11:51 AM
Show results in replies (1)
  • Hey @kemnob,    If you need more time to pay your bill you can request a pay...
‎13-03-2024 04:09 PM

Scam alert

‎13-03-2024 04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by Kate81 in AGL Website
‎13-03-2024 04:09 PM
Show results in replies (1)
  • Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
‎07-12-2024 08:37 AM

AGL Peak Energy Rewards

‎07-12-2024 08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples:   "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by BobF in Peak Energy Rewards
‎07-12-2024 08:37 AM
Show results in replies (8)
  • Hey @Marckietan,  Due to a system error, some customers may not have been inclu...
  • Hey @Vkrickles, sorry to hear you have had that experience recently.   Due to a ...
  • Hey @andy0416 & @Lono, just letting you know that the team have looked into...
  • Hey @Frank9, really sorry to hear about your experience! I'm going to send you a direct m...
  • Hey @B_P,    We are aware of some technical errors from the last event, so I w...
  • Hey @Dottily, I'll send you a direct message now to find out more information. 
  • Hey @B_P, confirming this has been resolved for you and that the credits will be applied ...
  • Great to hear it has been all sorted for you @Caban!    @BobF someone from ...
‎09-12-2020 08:51 PM

AGL Rewards - Coles & Woolies

‎09-12-2020 08:51 PM
Are all the discounted gift cards for Woolworths, Coles, Target and Kmart gone? I can’t seem to find it anymore in the AGL Rewards to purchase it.
by Erlyna in Energy Accounts & Plans
‎09-12-2020 08:51 PM
Show results in replies (1)
  • Hey @Nighthawk,    We have made these changes to simplify the AGL Rewards exper...
‎02-05-2024 07:58 AM

Monthly billing

‎02-05-2024 07:58 AM
I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit  because of the inconvenience it causes . With direct ...
by Manuela in Energy Accounts & Plans
‎02-05-2024 07:58 AM
Show results in replies (1)
  • Hey @Rodnrob,    Thanks for sharing your feedback,  we really appreciate you tak...
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