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  • by Natalie-AGL
‎09-08-2024 03:23 PM

Energy Rebate

‎09-08-2024 03:23 PM
When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction. 
by Scottie68 in Energy Accounts & Plans
‎09-08-2024 03:23 PM
Show results in replies (1)
  • Hello @Beachboy and @Scottie68,    Thank you for taking the time to reach out.  ...
‎02-06-2024 11:15 AM

2024 Government Rebate Refund

‎02-06-2024 11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consu...
by jeffreysol in Energy - General
‎02-06-2024 11:15 AM
Show results in replies (3)
  • Hello @Savanne23,    Thank you for reaching out!    All residential hou...
  • Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
  • @brissiebird48 as per this reply I made the other day . . .    https://neighbourho...
‎26-05-2023 08:52 PM

Adding another account to my AGL email login

1 Like
‎26-05-2023 08:52 PM
1 Like
I have two properties one in suburban Adelaide, which has an AGL account for both gas and electricity, and the other, in country SA, which has an AGL account for telecommunications (internet) and ele...
by ENA in AGL Website
‎26-05-2023 08:52 PM
Show results in replies (5)
  • Hello @mbu,    Thank you for reaching out.    We can certainly assist y...
  • Hello @Richard7,    Thank you for reaching out.    Unfortunately, we ar...
  • Hello @Mickygee,    Thank you for reaching out.    We can certainly ass...
  • Hello @WayneCarter,    Thank you for reaching out.    Please note to pr...
  • Hi @jess3, thank you for reaching out to us.  We can certainly assist you with linking your ...
‎21-08-2023 11:40 AM

Moving hot water from CL1 to general usage

‎21-08-2023 11:40 AM
Hi    As of July 1 CL1 rates are 22 cents/KWh. Solar feed in tariff is still 5 cents/KWh. We have smart meter which tracks general usage, control load 1 and solar feed in tariff. Hot wate...
by IrisL in Managing Your Energy
‎21-08-2023 11:40 AM
Show results in replies (3)
  • Hi IrisL,  Thank you for your question.    Unfortunately, this is something th...
  • @IrisL @Natalie-AGL    It should be possible for your off peak meter to be reprogr...
  • @IrisL  Iris,   As I stated you need to read the manual and also understand the implic...
‎09-08-2024 12:54 PM

address on Electricity and Gas bill is incorrect i...

‎09-08-2024 12:54 PM
The address on electricity and gas meters go as 'unit 1' but my property address is 'unit 5' as I can see on my AGL online account. I am metered correctly. Can you please correct the address in the s...
by Nanda1 in Meters & Connections
‎09-08-2024 12:54 PM
Show results in replies (2)
  • Hello @Nanda1,    Thank you for taking the time to reach out to us.    ...
  • Hello @Nanda1,    Thank you for letting me know.    If there is anythin...
‎03-11-2024 03:15 PM

General Usage Next

‎03-11-2024 03:15 PM
I have just received by bill with "General Usage Next" that has never appeared on any other bill. The cost for that is a insane $2000 which is just under my combined about I have paid the 1.5 years I...
by Jojo123456789 in Energy Accounts & Plans
‎03-11-2024 03:15 PM
Show results in replies (3)
  • Hello @Jojo123456789,    Thank you for reaching out.    I can this why ...
  • You are more than welcome! We are glad to hear that the matter has been resolved.    ...
  • @Jojo123456789 wrote: I have just received by bill with "General Usage Next" that has never ...
‎29-07-2023 08:36 AM

Federal Government electricity rebate

‎29-07-2023 08:36 AM
AGL applies a NSW Government household rebate to my account every quarter as I am an aged pensioner... Why didn't I get fedeal government rebate [$500 per yea/$125/quarter]  to my electricity bi...
by Pointa in Energy Accounts & Plans
‎29-07-2023 08:36 AM
Show results in replies (3)
  • Hi Pointa,   As long as you meet the eligibility criteria the Federal Government Rebate wi...
  • Hello @Bro,    I'll send you a private message so I can get some details from you and...
  • Hello @vborys, Thank you for reaching out.    The first instalment of the Energy Bill...
‎05-09-2024 09:21 AM

energy rebate

‎05-09-2024 09:21 AM
I was wondering how to apply for the $372 energy rebate (for concession card)? Thanks
by Stef33 in Energy - General
‎05-09-2024 09:21 AM
Show results in replies (2)
  • Hello @Stef33,    Thank you for reaching out!    To apply for the stand...
  • Hello @Stef33,    I am glad to hear that you concession card has been validated to yo...
‎24-09-2024 02:59 PM

Several MC4 Solar Panel Connectors touching roof.

‎24-09-2024 02:59 PM
First of all this is an AGL Install, Installed May 2022   I was just notified by my Solar panel cleaner that I have several MC4 solar panel connectors touching the roof tiles, he says this i...
by John-T in Solar, Batteries & Electrification
‎24-09-2024 02:59 PM
Show results in replies (1)
  • Hello John,    Thank you for taking the time to reach out to us.    I a...
‎03-11-2023 02:35 PM

Over charged by Incorrect meter read

‎03-11-2023 02:35 PM
Hi there, I just opened my latest bill today (3rd November 2023) and the meter reading is WRONG Previous bills have been $150 - $200 Current bill $498  And we were overseas for half that bill...
by Nat14 in Meters & Connections
‎03-11-2023 02:35 PM
Show results in replies (2)
  • Hello @Nat14, Thank you for taking the time to reach out to us and providing your feedback.  ...
  • Yes the reading and invoice has been corrected. Thank you
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