Logo
  • Neighbourhood
  • AGL
Help & Support
  • Energy
    • Energy Accounts & Plans
    • Meters & Connections
    • Solar, Batteries & Electrification
    • Managing Your Energy
    • Energy - General
  • Internet
    • Internet Accounts & Plans
    • Modems & Hardware
    • Internet - General
  • Mobile
    • Mobile Accounts & Plans
    • Mobile - General
  • Website & App
    • AGL App
    • AGL Website
    • AGL Rewards
  • Groups
    • Electric Vehicles
      • Forum
      • Knowledge Base
    • AGL's Solar Grid Saver Trial
    • EV Smart Charging Trial
    • Peak Energy Rewards
      • Forum
    • Electrify my home --- Electrify Now ™
      • Forum
  • Ideas
    • AGL App Ideas
    • "My Account" Ideas
    • Neighbourhood Ideas
    • AGL Internet Ideas
    • AGL Mobile Ideas
    • AGL Energy Ideas
    • General Ideas
    • Delivered Ideas
  • Neighbourhood
  • >
  • Search

Search on Neighbourhood

How can we help you?

Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Posts
  • Users

Search on Neighbourhood

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to RSS Feed for this Search
Advanced Hide Advanced
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
  • by John-T
‎24-09-2024 02:59 PM

Several MC4 Solar Panel Connectors touching roof.

‎24-09-2024 02:59 PM
First of all this is an AGL Install, Installed May 2022   I was just notified by my Solar panel cleaner that I have several MC4 solar panel connectors touching the roof tiles, he says this i...
by John-T in Solar, Batteries & Electrification
‎24-09-2024 02:59 PM
Show results in replies (3)
  • Thank you Natalie, 🙂   You have helped me reach the department I needed to.   T...
  • Done,   Thank you Natalie,   Kind Regards John-T
  • Hello John,    Thank you for taking the time to reach out to us.    I a...
‎08-02-2023 01:07 AM

NBN internet outage 2nd time

‎08-02-2023 01:07 AM
My suburb postcode is 4125 and this is the second time of NBN outage since I joined AGL in this January.
by Chrischiang in Internet - General
‎08-02-2023 01:07 AM
Show results in replies (1)
  • @Chrischiang  @Shaggi    1st, try AGL's internet phone tech line support, &n...
‎06-05-2023 01:42 PM

estimated meter read

‎06-05-2023 01:42 PM
Hi, I have been issued estimated gas bills recently. I'm living in a house with no dogs, gas unit is easy to access. Just curious why could this happen twice (January & April period)?  
by gong_zizi in Meters & Connections
‎06-05-2023 01:42 PM
Show results in replies (1)
  • Hello @gong_zizi    I used to have many of my gas bills estimated in the past. I ...
‎27-06-2023 07:18 PM

Queensland Government electricity rebate,

1 Like
‎27-06-2023 07:18 PM
1 Like
The current Queensland Government electricity rebate is shown as $372.20. According to my calculations this equates to a rebate of $30.59 for a 30 day billing period or $31.61for a 31 day billing per...
by AlanN in Energy Accounts & Plans
‎27-06-2023 07:18 PM
Show results in replies (3)
  • @AlanN    Thank you for clearing that up. My mistake. 🙂   I can not guaran...
  • @AlanN  Hi mate,   AlanN it is my understanding that AGL no longer pay a feed in tariff...
  • I believe the answer to this question is that the GST component of the rebate cannot be passed on t...
‎11-02-2023 11:20 AM

Random change in payment frequency

‎11-02-2023 11:20 AM
Hi there. I was paying my bill monthly then all of a sudden it just stopped and has changed to 3 monthly payment. NO changes to back details or anything! Worked perfectly before then suddenly changed...
by Mick2 in Energy Accounts & Plans
‎11-02-2023 11:20 AM
Show results in replies (2)
  • Log back into your account and go to account settings then billing frequency and edit it to what yo...
  • @Mick2    Mick2 that is a possibility as I have seen a "little" unusual activity on my ...
‎18-01-2023 09:43 AM

NBN activation

1 Like
‎18-01-2023 09:43 AM
1 Like
I have signed up with AGL on NBN plan but I do not have the NBN box connected to my property. AGL said someone from NBN will call you about the NBN box installation. But it has been more than 10 days...
by pvyas in Internet Accounts & Plans
‎18-01-2023 09:43 AM
Show results in replies (1)
  • My apologies for the gate crashing,   Just as an FYI,   AGL, Telstra, Optus, TPG etc ...
‎30-03-2023 07:30 PM

Credit to Remain in AGL account please & not refun...

1 Like
‎30-03-2023 07:30 PM
1 Like
Good Evening,    I would like to know if their is a regulation that requires AGL to send back a cheque every year.   I am only asking this question as I do not wish for any refund ...
by John-T in Energy - General
‎30-03-2023 07:30 PM
Show results in replies (4)
  • @-Olgi-    Thank you very much.   Kind Regards John
  • @David_AGL    Excellent, Thank you for that.   What I have in my AGL account is ...
  • Hi @John-T ,   I believe this depends on how the credit came to be on your account - diffe...
  • Hi @John-T,   I can certainly help to opt you out of automated solar refunds. If you haven...
‎09-12-2022 06:04 PM

I opted out of the VPP in October But!

1 Like
‎09-12-2022 06:04 PM
1 Like
I Paid the pro-rated Opt out charge of $918 out of the $1000 Discount in October well before the due date of 10th November.   And everything was sweet, my Tesla App updated accordingly etc. S...
by John-T in Solar, Batteries & Electrification
‎09-12-2022 06:04 PM
Show results in replies (3)
  • @-Olgi-    Thank you 🙂   Kind Regards John
  • Thank you @-Olgi-     I was transferred to the Battery team and the gentleman...
  • Hi @John-T,   Thanks for getting in touch. For questions and enquiries regarding VPP and b...
‎31-05-2022 07:53 PM

Changed from Super Saver to Solar Saver Plans

1 Like
‎31-05-2022 07:53 PM
1 Like
Hi,   How long does it typically take for ones account to be updated. IE: I bought an AGL Solar Battery bundle which is now operational and have changed from Super Saver to Solar Saver plan....
  • Tags
  • Energy plan change
by John-T in Energy Accounts & Plans
‎31-05-2022 07:53 PM
Show results in replies (5)
  • Hello @_Mark_   Everything now looks to be resolved bar one minor problem which doe...
  • 5 days after my last posting situation is yet to be resolved. 
  • Situation still remains unresolved ??   Any Ideas ?
  • This will be marked as solved once it is rectified.   Kind Regards.
  • Hi TJ, In order to help answer your questions, I'm just going to send you a private message so w...
‎30-09-2022 07:37 AM

Solar Savers new Differences between FIT for first...

2 Likes
‎30-09-2022 07:37 AM
2 Likes
Hi has the feed in tariff changed for some Customers in N.S.W ? IE: 1st 14KW no longer 10cents per KW ? August everything was as should be now app showing less in returns or am i missing something. ...
by John-T in Energy Accounts & Plans
‎30-09-2022 07:37 AM
Show results in replies (3)
  • Thank you for replying @-Olgi-  replying to your private message now. The graph attached pro...
  • Thanks for confirming Colin,   August was okay but September i have been short changed a fai...
  • Hi @John-T,   Thanks for getting in touch! We would need to look into your account to see ...
    • 1
    • 2
    • 3
Sort by Filter
75 results
Sorted by
Best Match
  • Date
  • Views
  • Likes
  • Replies
  • Best Match
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Residential
  • Residential home
  • Electricity and gas
  • Internet
  • Mobile
  • Solar and batteries
  • Electric vehicles
  • Smart home
  • Moving house
  • Carbon neutral
  • Loyalty
Business
  • Business home
  • Small and Medium enterprise
  • Commercial and Industry
Help
  • Help and Support
  • Neighbourhood , opens in a new window
  • Contact Us
About
  • About AGL
  • Who We Are
  • Sustainability and Industry
  • How We Source Energy
  • Careers
  • Investors
Quick links
  • My Account
  • AGL for Business
  • AGL Discover , opens in a new window

  • Privacy Policy
  • Cookies Notice
  • Terms and Conditions
  • Legal Notices
  • ABN 74 115 061 375
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window

© 2025 AGL recognises the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands on which we work, and we acknowledge those communities' continuing connections to their lands, waters and cultures. We pay our respects to their Elders past, present and emerging.