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  • by Tara_AGL
‎24-06-2022 07:12 PM

Porting a mobile phone number

‎24-06-2022 07:12 PM
Can anyone please tell me how long it takes for SIM card to arrive in the post if you are porting your number as I don’t want to be without phone service thank you
  • Tags
  • help_setupmobile
by Speedyhorse4 in Mobile - General
‎24-06-2022 07:12 PM
Show results in replies (1)
  • Hi Speedy,   Great question! Sims typically take up to 10 business days based on Australia...
‎01-06-2022 12:54 PM

I need to activate the sim card

‎01-06-2022 12:54 PM
I need to activate my new sim card
  • Tags
  • help_activatesim
by thedonn in Mobile - General
‎01-06-2022 12:54 PM
Show results in replies (1)
  • Hi @thedonn,   We are excited to hear that you are ready to activate your sim! There are 2...
‎13-08-2021 04:12 PM

Internet Phone Service

‎13-08-2021 04:12 PM
What options do you offer for an internet phone service ?  
  • Tags
  • help_homephone
by Lunchbox in Internet Accounts & Plans
‎13-08-2021 04:12 PM
Show results in replies (1)
  • Hi There!   AGL has recently launched our Home Phone solution, currently available to new ...
‎12-09-2021 02:36 PM

Modem admin login

‎12-09-2021 02:36 PM
I have a Southern Phone DS244WTV modem. I can connect to the management console, but I do not have the admin username and password.  I tried admin and support180, but it didn't work. Any sugg...
by Rockman in Modems & Hardware
‎12-09-2021 02:36 PM
Show results in replies (1)
  • Hi Rockman,   Thank you for reaching out!   Before your modem first connects to o...
‎29-03-2022 10:10 AM

Changing over sim

‎29-03-2022 10:10 AM
Hi I have changed to AGL Mobile. I have activated SIM and placed it in my phone. I am now being asked for a 16 digit network unlock code. Can you please help
  • Tags
  • help_activatesim
  • help_mobileproblems
  • help_setupmobile
by agnes in Mobile - General
‎29-03-2022 10:10 AM
Show results in replies (1)
  • Hi Agnes, When your device asks for a network unlock code with a new sim, it typically means ...
‎08-09-2021 01:11 PM

Mobile Data Rollover

1 Like
‎08-09-2021 01:11 PM
1 Like
I wonder if AGL is considering implementing Data Rollover for Mobile Plans, since Users are paying by the gigabyte would it not be fairer to allow rollover for the term of the contract.   From...
  • Tags
  • data
  • mobile
  • plans
  • rollover
  • suggestion
by jchopines in Mobile - General
‎08-09-2021 01:11 PM
Show results in replies (1)
  • Hi Jchopines!   This is a great question. At this stage we do currently only offer plans t...
‎04-12-2021 01:05 AM

What is VPI/VCI code for my AGL modem?

‎04-12-2021 01:05 AM
I have been trying to quick setup my agl modem for an nbn service, but it keeps asking me for VPI/VCI code for AGL! What are these codes and where can I find them?  
by Mahi in Modems & Hardware
‎04-12-2021 01:05 AM
Show results in replies (1)
  •   Hi Mahi,   These codes are specific to ADSL connection types and won't be necessa...
‎07-02-2022 10:23 PM

Outgoing SMS - message send failure

‎07-02-2022 10:23 PM
Hi, I recently moved from Optus to AGL and since the day my service started my outgoing SMS messages started failing. Is anyone else having the same issue ? I’m using an iPhone 13, tried the sim in a...
  • Tags
  • failure
  • help_mobileproblems
  • messages
  • not sent
  • sms
by sunraina in Mobile - General
‎07-02-2022 10:23 PM
Show results in replies (2)
  • Hi Tessa and Sunraina,   We are so sorry to hear that this did not resolve your outgoing S...
  • The issue is now resolved for me. Contacted customer support yesterday and they turned off and on t...
‎06-04-2022 01:43 PM

BYO Modem Settings

2 Likes
‎06-04-2022 01:43 PM
2 Likes
Hi    New to AGL and BYO modem transferred from our overpriced multinational corporate provider (Starts with T) using previously used NBN Technicolour modem at same connection speed plan ...
  • Tags
  • BYP Modem help needed
  • help_internetproblems
by MikeD in Modems & Hardware
‎06-04-2022 01:43 PM
Show results in replies (1)
  • Hi @MikeD,   Great question, we would love you to please reach out to our friendly AGL Tec...
‎26-03-2022 10:34 AM

Netcomm N20MESH modem issues and firmware upgrade

‎26-03-2022 10:34 AM
Hi, It looks like my 3-month AGL broadband connection has regular issues connecting to devices at home. Download speed is good, upload speed too, but some devices just drop randomly their interne...
  • Tags
  • help_internetproblems
by QuentinL in Modems & Hardware
‎26-03-2022 10:34 AM
Show results in replies (2)
  • Hi SKG,   That's great news, thank you for letting me know. Happy web browsing!   ...
  • Hi Quentin and SKG,   There are a few possible causes, and therefore fixes, for the connec...
    • 1
    • 2
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