After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.
In addition to your bill amount, due date and other useful links, you'll now see:
While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary. You won't need to log in to your account to do so.
Alternately, you can access your bill by logging in to My Account.
To access your bill via the AGL app, select the Billing tab, tap the bill you'd like to view, then View PDF.
This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!
As of 20-dec-2020 could not download my pdf bills . Usually pay by bpay but have no payment details available .
Why change something that was working ok . By the way .... would I be able to get a credit for reading my gas meter and sending it to AGL ??? ....(could not get an answer to this one yet from AGL).
Hi @amlav, the link @David_AGL provided above for My Account currently is working fine. If you then click on the BILLING tab at the top of the page that opens, you can download your current/previous bills as pdf there. I just received my latest bill and both this and the email links are working without a problem.
Re doing your own meter read, the Help page under Why to I get estimated bills? states:
"Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we’ll check and correct your account based on if we’ve charged you too much or too little. If we have charged you the wrong amount, we’ll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back of your bill."
David from AGL,
Your new system is useless and very difficult to find an itemised bill. Why do your customers have to go to so much trouble to find an itemized bill when you could simply put it on an email and send it like any other company does...???.
This is all I get.:
Something unexpected happened.
Hi @astro , shoot me through a PM (click my name) with your account number, and I'll have someone look into why you can't get to your itemized bill from the email summary.