Questions and discussion about solar, batteries, and electrification
This is complaint about meter re-config delay with a rediculous reason
I already have smart meter installed in my place last year as i told AGL i will need install solar PV later on.
Phoned AGL on 15 March as i have installed solar PV but did not see any feed-in credit in my account. Why? Answer is i will need someone remotely re-config my meter to support solar PV.... A smart meter does not support bidirectional reading? Fine.... Wait....
3 days later, i received a msg from AGL, saying within 10 BUSINESS days it will be done. Why I pay 24/7 services but only get business days response?
After Easter holiday it is over 10B days, no change of my meter, rang AGL again. They don't know the reason and they cannot find the reason why it has NOT done?
The day after, i received an email, i quote below
"AGL received an update from the Meter Coordinator:
It is dispointing that no one replies my post.
Luckily i got another complaint about meter reading after my meter finally ENABLED.
What a proudly 1837 Austrlia-made local company. I am proud of being with you.
This is a complaint email regarding the historical daily data has been changed dramatically and also Solar Feed in data is not reading properly.
I can confirm this issue is ongoing
our system installed 18th April 23, smart meter already installed so a remote configuration also.
A relative told us recently they waited four months, that was a few yrs ago now.
The frustrations are poor communications
*the advised timeline is incorrect
*customer service are unfamiliar and or can’t help
*dispute resolution are by necessity too guarded in their responses
*the estimated past usage is changing by the day and has still only capture one fifth of actual exported.
Why give a timeline historically inaccurate ?
as long as people hear the magic words “you will be backdated”
If marketing will not allow a realistic timeline to be advertised then at least update customer service abilities to give an accurate update of process.
With smart meters and smart inverters more and more people can see exactly how their systems are performing in real time (15min intervals)
anyway I’m told to wait for a full billing period. Which, by the way, are also changing every other day, my account going from one month then a longer period then back again.
I’m currently in a new period then I’m not 🫣
I am left hoping the AEMO limitations for back pay are longer than it’s taking for my Solar metering to be set up … I don’t dare research it for fear of an unhappy answer.
This vent is greatly appreciated, being all I have available as a perception of control 👍
kind Regards
Dave of Brisbane
This is my experience in this regard,
1: My house had a smart meter already when I bought it
2: I booked an AGL Solar install bundle. ( had to wait a few months as installers were extremely busy at the back end of covid )
3: PV System was installed and initiated.
4: Remote reconfig in my case took about a few weeks which they told me it would take.
For myself personally Installation & Smart meter reconfig happened as I was told so I was satisfied and happy with that.
I do believe for them to reconfig a smart meter for Solar a PV system needs to be installed
IE: Most meters need to be reconfigured for solar as they are only capable of recording power going in one direction (into your house)
So regardless of whether you have received export permission or not, under energy regulatory rules, you must have a bi-directional energy meter capable of measuring and recording how much grid energy you consume and how much generated energy you export back into the grid from your solar system
Forgive me if I am mistaken am going on the proviso that a PV system is not installed.
Though Dave from Brisbane mate I feel for you and have no idea what it is that is causing your holdup.
Kind Regards
John
Plan: Solar Savers
Dist: Endeavour Energy
State: NSW
Hi John
Thanks for adding your experience, it’s good to hear.
To help us understand my hold up… it seems just a good old fashion case of too many agencies with too many in trays and out trays for your forms to safely navigate.
The AGL metering investigation confirmed reconfiguration had been completed however the relevant CR's were not processed by the market to update MSATS.
To be fair, all things considered my experience is good..
kind regards
Dave
SEQ
Well, it has now been over 40 business days since we received a message from AGL that our smart meter needs to be reconfigured for our solar panel installation. I have contacted AGL 4 to 5 times via email and phone calls, and no one has any idea when the reconfiguration will occur. They keep passing the buck on to Powercor. So, now we are lodging a formal complaint with the Energy and Water Ombudsman, as we have exhausted all options with AGL.
As soon as this issue is sorted out, we are changing to another retailer
Hi @JennyDriessen, thank you for reaching out.
I'm going to message you privately to ask for some more details.
Kind regards,
Xander