eSim

[House_Stark]

I have an iPhone 12 Pro and I want to utilise the eSim on my phone for my personal number (the number I ported to AGL from Telstra) and I am hugely disappointed that you do not offer this service. I will now have to cancel and go with another provider who does offer this as I do not want to go back to carrying two phones.

[David_AGL]

Hi @House_Stark

Sorry to hear you were disappointed. eSim is still a relatively new technology and while the capability is there on the Optus network, not all carriers are able to support it yet. Hopefully it's something we'll be able to offer in the near future.

In the meantime, I'll create an Idea for this feature over on the Ideas area so we can help to demonstrate the demand for the feature, and pass the feedback on to the relevant team.

[David_AGL]

Some good news, @House_Stark  -  we're introducing eSim soon. Still confirming a launch date, but stay tuned over the next few weeks.

[idlezombie]

So any update? This is the only hold up that has been stopping me from moving my mobile service over.

[jayden_AGL]

Hey @idlezombie - unfortunately there is no 'firm' date locked yet, but eSim's are currently due to be available mid-April.

[David_AGL · Accepted solution]

I'm pleased to update this with the news that eSim is now available through AGL mobile!

[ko]

If only it actually works

[iceman]

Hi，received welcom email，but no QR code in email.

[Glenn_AGL]

Hi Iceman,

Please give our escalations team a call on 131 245 Mon-Fri 8am-6pm so we can investigate what happened with your eSIM QR code

Thank you

Glenn

[Yon]

Bought a new phone. Contacted AGL for replacement eSim for the new phone. Agent advised it will take 2 to 24 hours to receive a new QR code to set up eSIM on the new phone. It's been over 24 hours. No emails, no calls, no text. Try to contact agent via chat, call. Can't get through to anyone that can help. What a joke. I have 4 mobile plans, internet, gas and electricity all with AGL. I am going to look for new service provider. Stay away from AGL everyone. you get absolutely no customer service and support.

*update* received an email containing QR code. Agent messed it up and used wrong phone number which I didn't ask for. great job agl.