About jayden_AGL

Hi @DGD , I'm sorry to hear that you're service hasn't been up to scratch. Can I ask if you've been in touch with our support team regarding your speeds?

I've touched base with our tech support team who've suggested the following troubleshooting steps @Kendall562: Check the back of your router to ensure that your internet line is connected to the WAN port (usually red), and not a LAN portTry a different ethernet cable to ensure this is not faultyComplete a factory reset on your modem Could you please try these and let me know how you get on?

Hi @Kendall562, it does sound strange that your modem is no longer working despite it working as expected earlier. Can I ask if you've heard from AGL since you made this post a few days ago?

Hi @VeeB - I'm sorry to hear it's been so difficult having your bill corrected. I hope that your next bill has been corrected as agreed, but if you have further issues I encourage you to message AGL via our app or My Account where your messaging history will be saved for future reference.