Porting to AGL failure

[BN]

Hi

My number was ported out from TPG once we received the SIM today. Got an email and SMS saying the service is now active and all porting processes has been completed, but I am not able to get any reception on my phone, it shows SOS only and can't make or receive calls. Contacted the online support team and they can't figure out what is going on or at least I have not been told of an issue yet. I have been told to recheck every 2 hrs and it's been going on for 6 hrs now. 

Why I have been sent email saying the service is active now.

The online support team seems to be unable to provide any resolution and been told a ticket has been raised and this isn't helping.

I didn't expect such a service from such a big company it should be able to resolve issues fairly quickly and I am not sure when it will be resolved and am just not happy with it. 

I doubt I will be recommending anyone to AGL mobile if this is the service.

Thanks

[AW]

Mine is working too. 

[Sheena_AGL]

Hi @shawng @BN @Whispa @AW 
We have been able to resolve this with Optus now, and am really glad to hear the mobile services are working for you now.
We are really sorry for any inconvenience this may have caused given this had been an ongoing issue for 48 hours.
I appreciate any feedback you may have.
Thank you, Sheena
AGL Telecommunications

[Lisahong]

Hi Sheena-AGL

My son lost his Mobile phone 20.05.2025

I received 2 new rAGL replacement sims. After AGL Team activated sims and both  show SOS

I've contacted AGL Technical Mobile Phone Team,12 times,. Followed their repeating  instructions.  I've  also spoken to ALEX & MATHEW (Team Supervisors) fFrom 20.05.2025 to 28.05.2025 my son can not work as his phone number keep show SOS. I URGENTLY need your help ! I couldn't sleep, frustrating and disappointed why take too long to be fixed !  It is 2AM 29.05.2025, I can not close my eyes and keep thinking about my phone number .....