Hi
My number was ported out from TPG once we received the SIM today. Got an email and SMS saying the service is now active and all porting processes has been completed, but I am not able to get any reception on my phone, it shows SOS only and can't make or receive calls. Contacted the online support team and they can't figure out what is going on or at least I have not been told of an issue yet. I have been told to recheck every 2 hrs and it's been going on for 6 hrs now.
Why I have been sent email saying the service is active now.
The online support team seems to be unable to provide any resolution and been told a ticket has been raised and this isn't helping.
I didn't expect such a service from such a big company it should be able to resolve issues fairly quickly and I am not sure when it will be resolved and am just not happy with it.
I doubt I will be recommending anyone to AGL mobile if this is the service.
Thanks
