About BN

Mine just started working now

I have been getting the same message from them, several tickets raised, let's hope it gets fixed today. I was on the phone call and was told they are trying to fix it, but annoying thing was that if it doesn't get fixed today it will be escalated again, this is what I do not understand isn't it already time to get this fixed with a high priority, seems there is no urgency on their end.

Hi @Sheena_AGL As mentioned I am in chat for half an hour no response yet. What do you think of this.Thanks

Hi SheenaI still do not have service and I am waiting on the chat with no response, we all have our regular work to do instead of chasing the things we didn't cause an issue with. If I have received an sms and email saying it has been activated and not working until now does this mean AGL do not have any options to fix the issue and wait for Optus to get it fixed, do AGL customer doesn't have any priorities when the issue is critical not being able to make calls.Thanks