Can't add esim to my phone.

[OldSam]

Every time I scan the QR code attached to the email, my iPhone says "unable to complete cellular plan change"

Is there any way to fix it?

[David_AGL]

Hi @OldSam -  a few things you can try here: 

• Make sure you're on a stable wireless connection
• Make sure your phone isn't locked to another provider
• Make sure your phone supports eSim and it's OS is up date
• Restart your phone

If you have no luck with these, try giving support a call. 

[OldSam · Accepted solution]

Nah buy thanks bro.

After going through 3 or 4 customer service staffs who knew nothing and could not understand the problem I was experiencing. I told them I'd like to "reset" my esim number, they actually reset my physical sim card as well. After three to four hours of no signal I spent an extra $10 to get a new esim QR code and successfully added it to my phone.