Can't add esim to my phone.

[OldSam]

Every time I scan the QR code attached to the email, my iPhone says "unable to complete cellular plan change"

Is there any way to fix it?

[David_AGL]

Hi @OldSam -  a few things you can try here: 

• Make sure you're on a stable wireless connection
• Make sure your phone isn't locked to another provider
• Make sure your phone supports eSim and it's OS is up date
• Restart your phone

If you have no luck with these, try giving support a call. 

[OldSam · Accepted solution]

Nah buy thanks bro.

After going through 3 or 4 customer service staffs who knew nothing and could not understand the problem I was experiencing. I told them I'd like to "reset" my esim number, they actually reset my physical sim card as well. After three to four hours of no signal I spent an extra $10 to get a new esim QR code and successfully added it to my phone.

[ElecGasNBNMobil]

I also lost all, How can I fix it? even I can not call to them or get a verification code. 

[Sheena_AGL]

Hi @ElecGasNBNMobil 
I want to apologize about the experience your facing with the esim.
We would love to be able to assist further with this.
Please contact us on our live chat platform so we can assist further.

Thank you, Sheena
AGL Telecommunications

[ElecGasNBNMobil]

Can I just get new QR code please?

[Sheena_AGL]

Hi @ElecGasNBNMobil Yes you can get a new esim, you will have to call us on 131 245, or chat to us on our live chat platform so we can organize this for you.
Thank you, Sheena
AGL Telecommunications