Questions and discussion related to AGL Mobile plans and your AGL Mobile account
Hi @Darren068
I appreciate you have reached out to us.
I am sorry to hear that you didn't get the QR code through your email.
If you can please call us on 131 245, or speak to us on our live chat platform, we will be able to assist further.
Thank you, Sheena
AGL Telecommunications
I signed up on Tuesday and never received the QR.
I called today (Friday) and it was sent by email shortly afterwards.
I scanned it, went through the setup and there was an error and there is no eSim listed.
I called in, spoke to someone and he got the new one activated but it was not showing under eSims. Then I got disconnected from the call after about 25 minutes.
Called someone else, also unable to help for over 35 minutes. I asked for a new eSim and they said it's $10. WTAF - I haven't even connected to the network and am left with no connection. I asked for a supervisor (17:53) and was told they don't work after 18:00. Then at 18:04 I was kicked off.
Not a great start. Noisy call centres in India and the agents are pretty rude and keep interrupting.
How it starts is how it ends - don't waste your time!
Hi @AB2030
We're truly sorry for the inconvenience and frustration you've experienced with our service. Your feedback is incredibly important to us, and we're committed to addressing the issues you've raised.
Thank you for letter us know,
If you still require assistance, please reach out.
AGL