Setup in progress

[russellc]

I set up gas and electrical accounts after moving into the new apartment on Sept 4, 2023. The gas account works properly. However, after 6 weeks, my status on the electrical account is still stuck on "Setup in progress". The electricity still works. But I cannot see the bill.

By the way, the address of my electrical account does not contain the unit number. Although it's set in the same way as my gas account. 

[Deepesh_AGL]

Hi Russellc, Thanks for reaching out. I will send you a private message shortly to discuss further. Cheers, Deepesh

[HQN]

Hi Team,

I have the same problem.

I moved into my house on 24 Aug and created an electrical account the week before. However, my account is still "Setup in progress".

I also called customer services two months ago, and they said everything was settled up, and I don't need to worry about anything.

Could you please double-check my account?

[Naz_AGL]

Hi HQN, Thanks for reaching out. I will send you a private message shortly to discuss the issue. 

Kind Regards,

Naz

[HQN]

Hi Naz,

I want to follow up on my request.

Is there any update on my setup?

Any issues, please let me know.

Thank you,