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Setup in progress

I set up gas and electrical accounts after moving into the new apartment on Sept 4, 2023. The gas account works properly. However, after 6 weeks, my status on the electrical account is still stuck on "Setup in progress". The electricity still works. But I cannot see the bill.By the way, the address of my electrical account does not contain the unit number. Although it's set in the same way as my gas account.
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