Gas working but status is 'connection in progress'.

[KaitlynM]

My gas was set to be connected on the 29th of January. The gas is working but both the app and browser says that our connection is in progress. This means I am unable to check the usage or pay any bills.

[Xander-AGL · Accepted solution]

Hi @KaitlynM - thank you for reaching out.

I can understand your confusion, but this is likely not an issue, just a delay in AGL receiving the gas meter reading.

The gas distributor has likely already attended, taken a reading from your meter and turned on the supply, but is yet to report that first reading to AGL, as they have 21 days to do so.

With gas usage, as the meter is manually read, you can't actually track usage through the app anyway, as we only get an update on your usage on the bi-monthly or quarterly reading schedule.
If the app is still showing in progress, after the 20th of February, get in touch with us, and we will follow up the reading with your gas distributor.

Kind regards,
Xander