Wrong Supply Address

Round5293
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1 Reply 1417 Views

My address is Unit3/1 W... St. The NMI number and meter number of my electricity meter has the wrong supply address of Unit1/1 W... St. The electricity meter of Unit1/1 W... St has the wrong supply address of Unit3/1 W... St (my address). When the electricity meters were installed, they made a mistake to install wrong meters or meters boxes to wrong addresses.  After a phone call with AGL, now they have linked the correct meter to my electricity account, but the supply address is still wrong Unit1/1 W... St. Does anyone know how to correct this error with the Australia National database? Thank you.

3 REPLIES 3
_Mark_
AGL Moderator
1 Reply 1410 Views

Hi @Round5293, Welcome!

If you're looking to update a supply address in the national database, then we will need to see a council rates notice or Tenancy agreement with the correct address on it. Once you have one get in touch with us here and one of our agents can help get that sent to your distributor to update their end. 

Thanks,
Mark.

Round5293
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1 Reply 1404 Views

Hi MARK, Thank you for your answer.

Accurately, I am not looking to update a supply address in the national database. I am looking to correct the wrong NMI number and meter number of my supply address in the national database. What should I do? (Someone made a mistake when the electricity meter boards are installed. The electricity meter boards and meters are all installed to wrong addresses.The NMI number and meter number don't match up with the addresses they should be. This makes the meter I am using now is not register to my address.) 

_Mark_
AGL Moderator
0 Replies 1358 Views

@Round5293  Ah, I see. Even with that in mind, the rates notice is probably your best bet. If you haven't yet, confirm your physical meter number so that we can ensure you've been connected to the right meter, and then we can use your rates notice to update that meter and NMI's label in the database to be correct, which would fix your issue.

Thanks,
Mark.