All general questions and discussion related to AGL Internet
Hi All
I have an AGL 100MB internet plan with an eero wifi router. This week Kayo stopped working on my AppleTV. I tried to go to the Kayo support site on the internet via my laptop and the Kayo website wouldn't load. So I connect my laptop to my personal hotspot on my mobile phone and boom - the Kayo website loads. Then I create a guest wireless connection on the eero wifi router and I can login to Kayo. I also have a VPN service on my laptop so I turn that on a second test. Over my VPN service I can also get to the Kayo website.
So I contact Kayo and suggest that for some reason they might be blocking my internet connection as I can't load Kayo on the AppleTV or get to the website with my straight up internet connection.
Kayo support tells me to contact my internet provider because that's where the problem is. I can't see how it can be AGL internets problem when I can load netflix, paramount+, prime, youtube etc without issue on both my AppleTV and my laptop.
Anyone else had this issue or have advice on how to resolve?
James
Solved Go to Answer
Hey Marty - thanks for replying. Good to know I'm not alone! The Kayo support just keeps telling me to restart my AppleTV.
So I've done some more diving into what's happening.
jamesinge@Jamess-MacBook-Air ~ % ping help.kayosports.com.au
PING e11780.dsca.akamaiedge.net (23.49.101.187): 56 data bytes
64 bytes from 23.49.101.187: icmp_seq=0 ttl=52 time=119.552 ms
64 bytes from 23.49.101.187: icmp_seq=1 ttl=52 time=120.952 ms
64 bytes from 23.49.101.187: icmp_seq=2 ttl=52 time=123.275 ms
64 bytes from 23.49.101.187: icmp_seq=3 ttl=52 time=122.955 ms
^C
jamesinge@Jamess-MacBook-Air ~ % ping help.kayosports.com.au
PING e11780.dsca.akamaiedge.net (23.215.137.205): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Hi @jinge6 Thank you for reaching out to us and looking into this yourself.
We would love to be able to look into this and help further so you can enjoy watching Kayo on your apple TV.
If you can please give us a call on 131 245, we will be able to look into this and resolve the issue for you.
Thank you, Sheena
AGL Telecommunications
Hi James,
Interesting findings. I had some other issues with random sites not loading. Spoke to support last night who had to changed my public IP. Everything worked until this morning where I couldn’t access sites again, including google. Once again they changed my IP. Haven’t had any issues since. I also have family members at different locations experiencing similar issues.
I had a quick look at the IP addresses assigned against a dns block tool and there were a couple blocking access, not sure if this is part of the issue but might make sense with what you found.
Hi @Marty2
I want to apologize that you are not able to load certain websites again after we have made changes to the public IP.
If you can please call us on 131 245, we will be able to assist further with this and see what we can do to resolve this for you.
Thank you, Sheena
AGL Telecommunications