Internet keeps dropping out

[griffin]

I am so fed up with my internet dropping out in the evenings. It can happen once or twice a night. 
I’m now considering moving companies. 

[David_AGL]

Hi @griffin. Sorry, that sounds frustrating - you shouldn't need to put up with daily service interruptions. 

I'd suggest sending a message through to support, either by logging on to your My Account page or using the AGL app. Be aware that contact volumes at the moment are really high, and it could take up to to several days for an agent to start resolving your issue. The alternative would be to call, but there's likely a long wait on the phone too.

[tiffanysdrolias]

this also happens to me - every night multiple times, and even during the day without there being an outage! 

[Axeltats85]

Good to see I'm not the only 1 this keeps happening to ma as well it's really annoying aspecially when you loose all your stuff in a game what took U so long to get 

[Sheena_AGL]

Hi @Axeltats85 
I appreciate you have reached out to us, and we would love to be able to assist further.
If you can please contact us on 131 245, or speak to us on our live chat platform, we will be able to resolve this.
Thank you, Sheena 
AGL Telecommunications

[griffin]

Anyone know any good reliable internet providers that do NOT ignore their customers when they have issues when connection keeps dropping out????

Sent from Joanne’s iPhone

[Sheena_AGL]

Hi @griffin 
I am sorry to hear you feel ignored, we would love to be able to look into this for you and see what we can do to resolve the issue for you.
Please call us on 131 245,
Thank you, Sheena
AGL Telecommunications

[LadyNytEye]

We have no internet for almost 5 days and no NOTIFICATION from AGL that there is a problem with the NBN. Rang them twice and they keep on saying that there is a Performance Issues in QLD. No time frame of when is it going to be fixed. They just said that their Engineers are working on it. I will definitely changing a provider by Monday. I’m so over it. We’ve been using our mobile data for everything. 

[Brenda87]

thanks for sharing the information NCEdCloud

[JohanLandman]

It's been 2.5 weeks for me now. On day 1 they said "there is a problem in QLD".

Now 2.5 weeks later it's the exact same response. "Our team is working on it". How can you have 2.5 weeks of an issue for an entire state. 

Bill came in today and I'm currently on hold to say I won't be paying it since I can't use it.