Connected but no/little internet

[danwolfe90]

Thought I’d bundle my internet with my gas with AGL; worst decision ever.

Since being connected I’ve gone from no internet (with a BYO modem) to barely a trickle (with an AGL modem). Thought upgrading my plan might fix it, nope.

It’s either AGL or the building/unit complex because when I can do a speed test I have the correct speed 50/20. Didn’t have any issues with previous place I was living, it was FTTN too.

[Sheena_AGL]

Hi @danwolfe90 Thank you for reaching out to us.

I want to apologize for the little connection you are getting since connecting to AGL.
I would recommend you give us a call on 131245, or contact us on our live chat platform so we can assist further.
Thank you, Sheena
AGL Telecommunications