Is any other AGL customer dissatisfied with the lack of customer service and difficulty in connecting with customer care? I have been a customer of AGL for over 4 years and have multiple energy and internet accounts. I would have liked to believe that I am a valued customer - but sadly not the case!
After spending an inordinate amount of time trying to connect with someone for help, only to be frustrated by having to explain to my request over and over to someone in an offshore call centre to whom english is a second language, and to find, weeks later, that my request hadn’t been actioned. As an AGL customer my only option is to repeat the same process and hope for a different outcome! If the above had been a one off, a single occasion, I would have shrugged it off and carried on being a loyal customer, but when it becomes the norm rather than the exception, it’s time to shop around and take my money and loyalty elsewhere.
