About Natasha_AGL

Good morning @Roshanbaba I do appreciate the time you have taken to provide us this information. It is needed for you to have the NBN box at the property, would it be possible to jump onto our live chat platform and we can get NBN to send out a new NBN box for you, otherwise please feel free to call us on 131 245 and speak with the technical support team and we will be able to assist further in getting the NBN box out for you. Kind regards, Natasha, AGL Telecomunications.

Hi @AEBJ I am so sorry to know that the level of service provided has been really poor, I can understand why you would be frustrated in wanting an e-sim so you can connect your watch. I am so sorry this is something you have found out wasn't possible till you received the sim card. I can request the website to be updated, I have however just taken a look at our website and I am unable to see anywhere about e-sims. Are you able to confirm where you put through the order for me so I can investig ...

Afternoon @elliot1 That sounds really frustrating, you have taken time off work to resolve an NBN issue that shouldn't be occurring and I know this has been incredibly frustrating for you. I am sorry about that as I know it has been a poor experience. Are you able to confirm if the issue is still ongoing is the issue resolved?Kind regards Natasha,AGL Telecomunications.

Afternoon @Cyc In the afternoon it can be slower for the internet as typically that is when everyone is home using the internet. I know that isn't helpful. If you are able to call us at 131 245 Mon-Fri 8 am-6 pm, we will be able to assist you. Kind regards Natasha, AGL Telecomunications.