About Natasha_AGL

Hello @Moz22 I am really sorry to hear that you work from home and that the reason you can't work is our internet. We do ask if you can delete the profile of the eero app but then we also guide you and step you through the way to connect to it again. I can understand why this is a frustrating experience, everything relies on the internet now, and it's not as if you can work without the internet. While I understand this is an issue you are facing with us, we can look into this further for you. If ...

Hi @Skenyaa I know this is a frustrating experience being told we have done something and then sending you on your way. I am really sorry this has been the case. Have you ever looked at the handset being the issue at all? The issue keeps persisting, maybe the restart of the modem is a coincidence, its something that we just need to consider as well. Are you able to try another phone or sim card in your phone maybe to see if the handset/sim card is the issue?Kind regards Natasha, AGL Telecomunica ...

Hello @bella964 I understand you are wanting to raise a complaint, given the reason I don't blame you at all. I am so sorry to know how long it has taken for a reply, I can see you posted this in Jan. I am so sorry after waiting 2 months I would like to hope the issue has been resolved and is fixed. If this hasn't I am incredibly sorry! I can absolutely put through the complaint for you, did you still want this raised? Kind regards Natasha, AGL Telecomunications.

Morning @Jk37That was frustrating for me to read, I mean that level of service especially yourself saying agents have abused you is so horrible I am so sorry. I know my sorry doesn't make a difference I do understand you need the NBN due to medical reasons, I get that would be difficult, and having to spend your own money on the data so you can continue with your services. We are able to take a further look into this for you and raise feedback to the agents you spoke with who were not very nice ...