@metallsaroz I am really sorry for how frustrating this would be! I can understand this is a hassle as it can lead to unpaid bills including late payments. I've seen this a fair few times what I can suggest is to make sure we have the correct last name spelling and date of birth as that can lead to the error of incorrect details, however, another thing we can check is making sure the website is up and running and seeing if the payment has been attempted too many times. We can look into this for ...
