NBN technician did not show up

[Alyza]

We just moved to a new place that's not NBN ready, and we keep booking to schedule an NBN technician. And they either keep on rescheduling, or come and make an appearance, make an assessment of how they cant do the job at the moment, for whatever  clever reason, make an excuse to "come back later" and not make the appointment. this installation has been delayed for 3 weeks now. Its been causing distress to a home where one person often works from home and another person who is a uni student. 

[Sheena_AGL]

Hi @lusy26demco 
I understand you are replying back to a comment, however given this comment was in March, I would love to think their services are working now.
But yes that is correct, if they had any alternatives while they are waiting for NBN to be connected, then they are more than welcome to look for alternatives as you've mentioned hotspot.
I do want to advise, that we don't offer priority assist, although we understand the internet can be important, it is not something we offer.
Warm regard, Sheena
AGL Telecommunications

[amy18sanchez]

Hello,

You can take to try to resolve the issue:

Contact NBN Co. Directly: Reach out to NBN Co. customer service and explain the situation. Sometimes, escalating the issue can help expedite the process.

Contact Your Internet Service Provider (ISP): Get in touch with your ISP's customer support. They can often help push for a quicker resolution and ensure the necessary steps are being taken.

File a Complaint: If you're not getting anywhere with customer service, consider filing a formal complaint with the Telecommunications Industry Ombudsman (TIO) in Australia. They can help mediate and resolve issues with telecom providers.

Check Alternative Options: In the meantime, you might want to explore alternative internet options, such as mobile broadband or a temporary 4G/5G hotspot, to tide you over until the NBN installation is complete.

Best Regard,

Amy

[Natasha_AGL]

@Alyza 
Morning!
I understand and am really sorry the tech didn't show. I understand this is not your fault, however, we will require you to contact us on 131245 or speak with us on the live chat platform so we can look at getting another technician out for you and see what else we can inform about this. 
Kind regards Natasha, 
AGL Telecomunications.