Internet connection slow

[GordonB12]

Nobody answers the phone 6 calls within the last week

CHAT DOESNT WORK

PHONE DOESNT WORK

E-MAIL ARE USELESS

5 e-mails no response

The Internet needs to be reset by me 3-5 times daily as the connection drops

Current speed 5 MPS

promised 65+ MPS

nobody calls or e-emails back other the billing which is always on time

SO IN A SHORT VERSION, THEY DONT CARE THEY ONLY WANT TO COLLECT THE $$$$$$$$

THEY ARE SCARED TO TALK TO YOU OR EVEN SIMPLY E-MAIL

[Birdy10]

Internet connection new service 

[adamcwhite · Accepted solution]

Try switching to the google dns by following these instructions https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/ 

I just put Agl internet on in a new residence and the Agl DNS servers are crap and browsing speed is unbearably slow.  Not sure if it’s how the nbn router Agl sent is configured as the router password that’s on the back doesn’t work to access the admin.  As soon as I added the google DNS servers 8.8.8.8 and 8.8.4.4 to my pc/Mac/phones/tablets then the internet speeds up from dial up type speeds to what nbn should be.

[Panda]

Shame no reply half a year later... 

[dunks76]

Well this worked a treat...found this solution while waiting 20 mins on hold with 40 other chumps to just fix it myself.

Time to find another service

[Panda]

I'm not confident the issue is AGL's fault. The 20 minute wait time is a reasonable point to be dissatisfied about, though. I assume AGL aims to answer 60%+ of calls within 60s unless you're calling a sales channel. 

[Dee1984]

I pay for the top speed for more then the amount of ppl who should be all on at once yet it’s just the 2 of use and it is for EVERRRRR dropping in and out  DRIVING ME NUTS CALLED YET STILL NO ONE HAS SOLVED OF COMPASSAT OR HAVE THE Audacity to call me back,

[Tristar7]

Yeah I'm having serious issues I never had with other service providers... And I'm switching to another one. At this stage, I'm hating both my mobile phone plan and my NBN plan and the experience has been pretty bad.

[Sheena_AGL]

Hi @Tristar7 
We are really sorry to hear about the experience you are having and we would love to look further into this and resolve the issue for you.
If you can please give us a call on 131 245 we would love to look into this.

Thank you, Sheena
AGL Telecommunications