Frustrated still waiting for refund

Marki
Conductor
3 Replies 2758 Views

I requested a refund and was told it was processed at 09.04.2024 and eta would be 19.04.2024.   It's my mum bday today and really needed the funds so what's the actual day will it go into my account.   Has anyone ever had a refund to their bank account and how long from the day it was processed did it take before it went into the bank account

9 REPLIES 9
AGLZAC
AGL Moderator
1 Reply 2749 Views

Hi Marki, 

I am going to send you a DM,

 

Zac

Marki
Conductor
1 Reply 2748 Views

Ok

Marki
Conductor
0 Replies 2746 Views

Removed for privacy reasons.

Marki
Conductor
0 Replies 2707 Views

Still no refund in my account

anniegethen
Conductor
1 Reply 2642 Views

Hi there - the company is scamming people and telling them they are going to refund them then end up taking money from their accounts - its happened to me and they took $500 out two weeks ago and i haven't had an account with AGL for 10 years. please be diligent. I will be reporting to NSW Energy Ombudsman.  

Marki
Conductor
2 Replies 2639 Views

But I actually do have an account with them an have overpaid my bill that's why I'm expecting this refund from them but I also have made all the proper steps to secure myself incase of issues of non payment being actual made to me

AGLZAC
AGL Moderator
0 Replies 2627 Views

Hi Marki, 

I have privately messaged you regarding your issue.

Ace007
Switched-on
1 Reply 678 Views

Hi Marki.

How did you go with the refund. Did you get it?
I've recently changed Internet providers and had some credit left on my Internet account. Spoke to a rep via chat who took my Savings account details and advised the refund will be made in 14 days. No transaction reference number, no email confirming the request for the refund and said the bank would message me once the transfer was complete.
Sounded completely suss. Might go take a look at their policy documentation regarding this but thought to stop by this forum to see how others faired with refund requests.

Sheena_AGL
AGL Moderator
0 Replies 587 Views

Hi @Ace007 
Thank you for reaching out to us.
In regard to the refund, we are unable to check the process of the refund on this platform, but if you can call us on 131 245, or contact us on our live chat platform, we will be able to look into the refund request for you and see where the refund is up to for you.
Thank you, Sheena
AGL Telecommunications