Frustrated still waiting for refund

[Marki]

I requested a refund and was told it was processed at 09.04.2024 and eta would be 19.04.2024.   It's my mum bday today and really needed the funds so what's the actual day will it go into my account.   Has anyone ever had a refund to their bank account and how long from the day it was processed did it take before it went into the bank account

[AGLZAC]

Hi Marki, 

I am going to send you a DM,

Zac

[Marki]

Ok

[Marki]

Removed for privacy reasons.

[Marki]

Still no refund in my account

[anniegethen]

Hi there - the company is scamming people and telling them they are going to refund them then end up taking money from their accounts - its happened to me and they took $500 out two weeks ago and i haven't had an account with AGL for 10 years. please be diligent. I will be reporting to NSW Energy Ombudsman.  

[Marki]

But I actually do have an account with them an have overpaid my bill that's why I'm expecting this refund from them but I also have made all the proper steps to secure myself incase of issues of non payment being actual made to me

[AGLZAC]

Hi Marki, 

I have privately messaged you regarding your issue.