Still no internet after a week.

[manmachine78]

Could a moderator please help me with the above problem. I have moved into my new home with a BYO modem

TP-Link Archer VR1600v.

After plugging the cable into the wall socket and doing all the other required setup, there is no internet/dsl lights lighting up.

I need help as paying Optus $5 per day for unlimited data is going to cost me $150/month on top of the amount I have to pay AGL for the internet that doesn't seem to work.

Thanks in advance

[Glenn_AGL]

HI @manmachine78 

To best resolve your internet issues at your address it seems we best walk you through how to configure your BYO TPlink Router , or investigate a possible fault at your address.

Please call Escalations on 131 245 Mon-Fri 8am-6am

Warm Regards,

Glenn

[manmachine78]

Hi Glenn,

I have phoned that number .. I spent an hour on the phone with someone who told me to do things like switch the modem on, put cable in socket, etc etc.

None of these things helped, shocker.

I was told a specialist/technician would contact me within 2 hours, he phoned me 18 hours later and I ran to my phone when it started ringing and missed him by seconds.

I thought he would try again as most people are aware that we can miss a call, no such luck, you missed the call, back to square one.. phone the helpline 131 245 and sit on the phone listening to AGL adverts for 15 minutes before someone answers...

So after almost 3 weeks of no internet access I decided to try another ISP, someone one this very BOARD mentioned an ISP called LAUNTEL who will let you try them out for a week for free..

I made an account in seconds and 20 minutes later the DSL lights on my new modem lit up for the first time in almost 3 weeks of being an AGL Internet subscriber.. I have already been billed and paid for the first month of non existent AGL internet.

So LAUNTEL managed to do in 20 minutes what AGL couldn't do in 3 weeks? Ouch..

I will be cancelling my AGL Internet and going with LAUNTEL even if they are a little bit more expensive, at least I actually have Internet access, which is kind of the point.

Warm Regards

manmachine78

[Sheena_AGL]

Hi manmachine78,
Really sorry to hear about the whole experience with the internet service.
Glad to hear you od have a working service now with your new provider.
I will ask if you can call us on 131 245, we will definitely be able to look at refunding you for the time you have paid for a service with us, when the service didn't work.
We appreciate that you have taken time out of your day to call us so we could try to resolve this for you.

Thank you, Sheena
AGL Telecommunications