Hi Glenn,I have phoned that number .. I spent an hour on the phone with someone who told me to do things like switch the modem on, put cable in socket, etc etc.None of these things helped, shocker.I was told a specialist/technician would contact me within 2 hours, he phoned me 18 hours later and I ran to my phone when it started ringing and missed him by seconds.I thought he would try again as most people are aware that we can miss a call, no such luck, you missed the call, back to square one.. ...