Slow upload speed - Any suggestion for this issue?

[Wendus]

Saved: Fri 9/12/2025 4:08 AM

I was reading Life line's account of suicide caused by financial difficulties today. I paid $140 by the 28th August, but paid it to the old account no. I had notified you of this but kept getting messages on my phone and Emails like this one. My husband is in a nursing home following  a severe stroke. I am battling to keep things running smoothly. 

I think AGL had better rethink sending messages such as this to its clients of over 50 years... Its pressures like you are creating that can drive desperate people to taking their own lives. NOT ONE BIT HELPFUL.

[SYED_AGL]

Hi @Wendus 

I’m truly sorry to hear about the difficulties you've experienced with your account, and I can only imagine how frustrating and upsetting that must be. We always aim to make things smooth and reliable, so I completely understand your disappointment when things don’t go as expected.

I’m also very sorry to hear about your husband — please know that our thoughts are with you during this incredibly difficult time.

To help resolve the issue, could you please send us your account details via private message? I’ll personally look into this for you to make sure we understand exactly what happened and how we can fix it.

From what you’ve described, it sounds like the system may have triggered an automatic warning due to a payment being sent to the wrong account. These alerts are typically generated to protect your security, but I’ll review everything in detail to be sure.

Thanks again for your patience, and I’m here to support you through this.

SYED