Did anyone else have any issues setting up an account?
I added internet to my electricity and gas account, seemed like a great offer but their setup process is proving to be a bit of a debacle.
I got a confirmation email with a reference number but no one at AGL seems to know how to use that reference number. I received a text from Telstra saying a new provider is trying to connect at my address so I know it’s in process but at AGL they can’t find any record of it even though I have a reference number and email from AGL.
After 45 mins on the chat line with two different staff, they don’t know what to do.
AGL really should have trained staff as they all seem to have no idea how to deal with internet connections
