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AGL Internet - New Account Setup

Did anyone else have any issues setting up an account? I added internet to my electricity and gas account, seemed like a great offer but their setup process is proving to be a bit of a debacle. I got a confirmation email with a reference number but no one at AGL seems to know how to use that reference number. I received a text from Telstra saying a new provider is trying to connect at my address so I know it’s in process but at AGL they can’t find any record of it even though I have a reference ...
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