Getting Started

Everything you need to know about your Community as a new user.

Everything you need to know about your Community as a new user.

Neighbourhood Terms of Use


The Neighbourhood website (website) is owned and operated by AGL Energy Limited ABN 21 074 839 464 (we, us or our).
Terms governing your use of the website
By visiting and using the website, you agree to comply with these Terms of Use, the AGL Privacy Statement and any other rules that we may set out on the website from time to time.
Posts and comments
You must ensure that your posts and comments do not infringe the rights of any person, including the intellectual property rights of any third parties, and that you have obtained all necessary consents or licences to any third party material that you include in your posts.
You must not post or provide links to any prohibited, unlawful or inappropriate material, such as posts that are defamatory, threatening or offensive.
You must not use the website to advertise or sell your products or services.

You grant us a non-exclusive, royalty-free, perpetual and irrevocable licence (including the right to sub-license) to use, reproduce, adapt, modify and communicate to the public your posts and comments and any other information you make available on the website.

You grant us permission to moderate any posts and comments on the website in accordance with our community guidelines.
No distribution, display or sale of website content
All content available on the website is our property, or the property of our licensors or registered users. You must not distribute, display or sell any content on the website.

Unsolicited communications
You must not use the website to obtain any data or information for the purpose of sending unsolicited emails or other unsolicited communications to any other person.
No automated access
You must not use any robot or spider or any other automated process to access or to copy any part of the website or any content contained on it.
Links to third party websites
Content posted on the website may contain links to third party websites. We do not approve or endorse those third party websites and will have no liability to you for any loss incurred by you in relation to such websites.
Third party products promoted or advertised
We do not endorse any third party products that may be advertised or promoted on or from the website and we will not liable to you in any way in relation to those products.
We may contact you
We may contact you to provide comments about your posts.
No obligation to resolve disputes
We have no obligation to resolve disputes between you and any users of the website.
Our rights to restrict, suspend or ban
We may restrict, suspend your use of the website or ban you from the website if we believe that you have contravened the applicable terms in any way.
Where we suspend or ban you, or where you otherwise cease to use the website, the licence that you grant us under these Terms of Use continues in accordance with these Terms of Use.  We may elect to amend your username or remove your username from any posts or comments on the website at our discretion. We may also elect to amend or remove any of your posts or comments on the website at our discretion.
Where we exercise these rights, our decision is final, and we will not be obliged to provide you with reasons, or otherwise enter into further correspondence with you regarding our decision
The website is provided “as is”
Subject to non-excludable rights under consumer protection laws, we exclude all warranties, terms and conditions, express or implied, relating to the website and to your use of the website. In particular, we do not warrant that the material on the website is accurate or error free or that the website will be error free, or the website will operate in an uninterrupted manner.
Limitation on Liability
Subject to non-excludable rights under consumer protection laws, we exclude all liability to you in relation to the website, your use of the website or the actions of any other person accessing or using the website.
We will accept that liability if it cannot be excluded under any legislation.  If that liability cannot be excluded but can be limited under any legislation, we limit our liability to resupplying, repairing or replacing the relevant goods or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.
However, we are not liable for any loss to the extent that it is caused by you, or to the extent that it results from your failure to take reasonable steps to avoid or minimise your loss.
Relationship between you and us
These Terms of Use do not create a partnership, joint venture, agency or employer-employee relationship between us and you.

Before posting, make sure you are familiar with our community guidelines.

And be sure to give a like when you see a helpful post from a user!