Welcome to Neighbourhood
Neighbourhood is a dedicated online forum where you can share, discuss and learn about . We created this online community in an effort to make finding information and solutions easier – by people just like you. We want you to feel at all times that your thoughts and opinions matter and are respected, which is why we have some simple ‘house rules’ to be followed by all of our community members.
If you need immediate, specific account/billing assistance – while we want to help you effectively manage your energy, Neighbourhood is not fit for specific account support. Instead, it’s purpose is to make available commonly asked questions, share tips and experience, and discuss topics like energy and technology. To help with account and billing questions where you need to share sensitive information (i.e. your account and personal details), please contact us.
Keep private information private – we want you to stay safe online. Our team of moderators and community managers will never ask for your private information in public, and ask that private information (yours, or other community members’) is not posted.
Respect the community – we encourage debate and engaging discussion between our community members, but the moment it gets personal or offensive, we’ll step in. We encourage our community members to report any abuse to the Neighbourhood team.
Contribute to the community – ensure you search the community before asking a specific question as it may have already been answered. Make sure your discussion remains relevant to the topic being discussed and give thanks when you have a good experience! You can also reward people with Kudos.
When we’re likely to step in – we endeavour to leave all content and posts as they were published, however in an effort to foster a friendly and appropriate online environment for these contributions to be made and viewed, our team may modify posts that fit the following criteria:
Your use of the Neighbourhood website
In addition to these, all AGL Energy employees participating in Neighbourhood should be aware of and agree to be bound by AGL Energy’s Social Media Policy.