What a pleasant surprise, the little blue envelope was delivered, thank you. Over the last fifteen or so years I have found telecommunication providers so focused on the larger players, full of complexity and difficult to communicate with.
The package arrived as promised. The accompanying letter was clear & concise about the process. Yes, let's do this!
I did the process did not require any intervention, telephone call or the like. The existing mobile number indicated that the existing sim was no longer valid. I switched it off, followed the last of the directions, switched it on and viola “VoLte” and this “old” vegemite was once again happy and making a first call. The whole process appeared seamless.
Like any new service, an issue with migration reared an “ugly”, but thanks to the quick resolution with “Alana” via messaging the resolution was fixed within fifteen minutes. To date, I have found in all my dealings with our host AGL polite, helpful and trustworthy. This is a good start to your new venture. They are now my only utility provider.
I am not much of a “churner”, I have been a client of Energy Australia for most of my adult life, but the last bill was confusing and too complex to verify. It was the second complex bill that did not make sense. As always, I paid and finally decided to look at alternatives.
In one day, I have reduced my reliance on multiple companies to a single source experience. My experience so far, the process was simple, consistent and full of benefits.
Hello to all, I am old pensioner, who uses Electricity, Mobile and Internet. I still ride, swim, and enjoy life, I hope you all find AGL as easy to deal with as I have.
