Double Billing by two retailers and obtaining a credit from AGL

[flarkin]

My elderly mother requested the AGL GAS account to be transferred to Alinta in April 2021 and this actually took place on 23 April 2021. We have noticed that both AGL and Alinta have been charging for the same MIRN and meter number and Agl have been paid by direct debit since then, as well as Alinta. I contacted the AGL chat line and they said that it could not happen that the same MIRN and meter number could be billed twice by two retailers and that we had not requested the transfer in the first place.

Wonder how often this occurs with elderly people?

The credit process on the AGL  site appears to be invisible and the chat line was not very helpful

Any ideas how to work through this process online?

[Deepesh_AGL]

Hi Flarkin, I'm sorry to hear about your experience. The advise you received about the same MIRN and meter number cannot be billed twice by two retailers at the same time is correct. In saying that, if you have been billed by two retailers for the same site, the retailer who did not have the billing rights should be refunding you for the payments made so far.It would be great to get more details so we can resolve your concern. I will send you a private message shortly to discuss further. Cheers, Deepesh