flarkin's latest conversations

flarkin Switched-on
3 weeks ago

Double Billing by two retailers and obtaining a credit from AGL

My elderly mother requested the AGL GAS account to be transferred to Alinta in April 2021 and this actually took place on 23 April 2021. We have noticed that both AGL and Alinta have been charging for the same MIRN and meter number and Agl have been paid by direct debit since then, as well as Alinta. I contacted the AGL chat line and they said that it could not happen that the same MIRN and meter number could be billed twice by two retailers and that we had not requested the transfer in the firs ...
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flarkin Switched-on
3 weeks ago

Re: Double charged on provider change over date

My elderly mother requested the AGL GAS account to be transferred to Alinta in April 2021 and this actually took place on 23 April 2021. We have noticed that both AGL and Alinta have been charging for the same MIRN and meter number and Agl have been paid by direct debit since then, as well as Alinta. I contacted the AGL chat line and they said that it could not happen that the same MIRN and meter number could be billed twice by two retailers and that we had not requested the transfer in the firs ...
2 Replies 0 Likes