I am really VERY FRUSTRATED AGAIN now. After dealing with AGL last year for more than 10 times over the phone, emails and chat regarding wrong gas meter and billing due to mixing up with granny flat one, I have to deal with AGL again. This time, BOTH my electricity and gas AGL accounts suddenly got disconnected without me (the account holder) making the request. The cause could be a new tenant of the granny flat moving in and tried to connect for a new account. After messaging and talking to different AGL staff, I am now still not sure whether my issue is being fixed or not. I was told that this could take up to 25 business days!!!!! I am really frustrated!! I don't understand how and why this could happen! The new tenant was given the correct gas and electricity meter numbers, so why my account got disconnected without my application? I also have Netflix with AGL account and it is suspended until AGL reconnect my electricity and gas account. It is very very ridiculous and unfair! I want my Netflix access back! I don't understand why it has to take such a long time to reconnect and rectify the mistake made by AGL. The progress is also not transparent to me as the account holder and I am not able to know the progress or status. What I can see now is my account still showing " Disconnection in progress" on website or "Disconnected" on my AGL APP. I am really disappointed with AGL....I want my Netflix, electricity and gas account back ASAP! Please help! Does anyone has similar experience?
