Poor payment input page

[loydg]

I am shocked to find that there is no automatic population of a customer field when paying online. After entering id number there is no confirmation of where my money is going? hOW DO i KNOW IT HAS GONE TO THE RIGHT PLACE?  If I made a mistake with the id what happens?

t 

[SYED_AGL]

Hi, 

Thanks for reaching out.

I’m really sorry to hear about the experience you had while making the payment. To help us resolve the issue, could you let me know what payment method you’re using to pay the bills? This will help us figure out what might be causing the problem.

We’re here to help and want to ensure everything goes smoothly for you moving forward.

Feel free to share any other details you think might be helpful.

Looking forward to hearing from you!