I have found that "Live Chat" is as useless as the proverbial's on a bull. The only success to contact the relevant department by phone. You then have a person to discuss the matter with the proof of your claim. Should they require confirmation they will contact you by email, and you can forward the evidence to them.
Remember: Once you have the email address, save it to your computer, and any others from AGL who contact you.
The methods to get a refund are documented :
Also note there is a section where you can setup automatic refund for your solar.
We do not worry about it and in July each year a cheque arrives. Its nice getting a lump sum rather than drizzles every now and then.
If this solves your issue please resolve this.
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