About Roy2

Hi KKerries,Not sure how you were able to have the Controlled Load removed as AGL advised me it could not be done, as we have a alleged Smart Meter. You also mentioned in the email that your controlled load was around $300. On our June bill, (Monthly) our total charge for the controlled load 1, was $2.75. Unsure how you could have such a high cost. When we multiply the June amount by three, we arrive at $8.25 for the quarter. I understand this is a primitive way of evaluating the cost, however e ...

Thank you again for taking the time to inform us of your situation. We were totally unaware that the CL1 could have been disconnected by our battery installer. At the moment our system consists of 4.68Kwh panels, 5.8Kwh battery and a solar hot water system. Like you, there is only the two of us with no air conditioning or clothes dryer.If this is a private conversation and not part of the forum we would like to compare some of our spreadsheets with you.Roy

Hi KKerries,Now you have the controlled load removed, has it reduced your bill?We have battery backup and would like to follow up with your lead. Could you please inform us of the procedure. Thank you.Regards,RoyGet Outlook for Android<>

I have found that "Live Chat" is as useless as the proverbial's on a bull. The only success to contact the relevant department by phone. You then have a person to discuss the matter with the proof of your claim. Should they require confirmation they will contact you by email, and you can forward the evidence to them. Remember: Once you have the email address, save it to your computer, and any others from AGL who contact you.Roy