Energy Accounts & Plans

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

Why am I unable to find any reference to the Seniors Saver plan rates when looking to compare plans on the AGL site?My last electricity account suggested I could save money by switching from my current AGL Solar Savers plan, but I want to see the details. Calling the 131 245 number only resulted in me being texted a link to compare plan rates but that didn't seem to include any reference to Senior ...

My new rates table that will come into force on May 13th this year shows a Low Season Demand rate of 0.00000 between 2pm and 8pm on working week days during 2 x 2month periods during the year. Does this really mean that I will not be charged anything for power during these times?

Our account is a Night Saver EV Plan, so there should be an 8c rate between midnight and 6am.That's how it worked when we were on the general rates, but we switched to time of use (no PLAN change) from 20 November.  The night saver rates have not been applied since that switch.  I now realise that I can use the app to infer the effective hourly rates being applied, and I can see that the correct r ...

Bill for power arrived and does not match the Phone APP!WHAT IS GOING ON?  If I hide bill breakdown then I see one figure. If I open the breakdown I see another figure. Open PDF see another figure.    Who are these programmers who dont check their work and still have a job!  This seems a big stuff up to me and increases stress levels where there should be none, there is enough on how to pay bills! ...

When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction. 

Hi, got an unexpected queue from agl with what looks like the remainder of the QLD Gov cost of living payment, not sure why it didnt remain as credit. Also wondering how I'm suppose to use it when my bank no longer processes cheques? Anyone had a similar experience and or solution?

I thought changing plans using myaccount on the website would be simple. I couldn’t be more wrong.I had been automatically changed to the ‘core plan’ (which is ridiculously expensive) on 13/11…. So I immediately changed to the ‘value saver’ plan …. My electricity plan was changed successfully. However today I received an email stating that I was moving home!!  and that my gas meter would have a fi ...

Hi,I recently changed my plan to Solar Savers (which gives me 10c/kWh for the first 10kWh, and 4c/kWh above that).  I noticed that calculations for the daily feedin tariff is somewhat unusual, best by following example:Solar Electricity Sold to Grid =               13.07kWhBy my calculation, this should give me   $1.12However, the AGL App displays              $0.84The descrepancy is              ...

Hi, I think I have been overcharged my demand tarif for the jul-aug billing period. My bill states 2.12kw usage during demand times. My usage is sent half hourly, so for a 2.12 kw, I would have to have used 1.06kwh in a 30min period. I searched my usage history and I could only find 0.35kwh on 30th July and 0.45kwh on 13th July. As 0.45kwh is the highest this would give a 0.9kw demand value not 2. ...