Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?!
Hi MrMichaelB, It would be good to understand the reason why only 10K points were awarded instead of the advertised points. I will send you a private message shortly to discuss further. Cheers, Deepesh
Hi Michael, Thanks for your time over the phone earlier. As discussed I have escalated the issue and the points will be awarded within 7 business days. We appreciate your patience. Cheers, Deepesh