Velocity Bonus Points

[MrMichaelB]

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

[SYED_AGL]

Hi Michael,

Thanks for reaching out!

We did have an offer in the past for the velocity bonus points—20K on ELEC and 10K on Gas, valid before 30/06/24.

I’d suggest double-checking your sign-up date in the app to confirm if it’s before that deadline. If it is, please feel free to contact us directly viahttps://www.agl.com.au/help-support/contact-us, and our team will be happy to assist you further.

[Carol78]

How does one link velocity number to AGL account to obtain points. I have looked everywhere and waited over 30 mins on the phone for no one to answer and forced to leave a voice message- not happy at all with service lol

[SYED_AGL]

Hi,

Thanks for reaching out.

The only way to link your Velocity number to your AGL account is by transferring your account to AGL over the phone with one of our agents. During this process, the agent should be able to add your membership number while setting up your new plan.

If the agent you speak to isn’t familiar with this process, please don’t hesitate to ask to be connected with the resolution team or a team manager who can assist you further.

Let me know if you need any more help!

SYED 

[ANNOYEDCUSTOMER]

Why a private message where is the transparency??

[Basil_AGL]

Hey @ANNOYEDCUSTOMER,

Thanks for raising this, we completely understand why transparency matters to you. Neighbourhood is a public forum, and we’ll always try to answer as much as we can publicly so other customers with similar questions can benefit.

Sometimes, though, we need to move the conversation to a private message if we require specific details about your account. This helps us keep your personal information secure while still giving you the support you need.

Cheers, Basil