Pension Concession

[UpsetPensionrt]

I received Pension Concession last year. Notified AGL of details October 2019. Had Electricity with AGL since 2000 and Gas with AGL since 2001. Unfortunately as I have separate account numbers AGL systems won’t process Gas concession. 
AGL kindly offered to put up my gas price by 15% summer and winter so I can get concession in winter.

Amy other customers with same issue?

[Aqelanawai]

Please link my concession to my electricity bill plz

[UpsetPensionrt]

Best to call AGL customer service number.

They will be able to add the concession to your account.

Please have your latest bill(s) and concession details handy when you call

[David_AGL]

To ensure that your concessions are being correctly applied to your bill, you can use My Account or the AGL App:

My Account

1.  log in to your My Account and select Profile from the menu in the top right hand corner.
2. Scroll down to the Concessions section and click edit.
3. The screen will show any active concessions, or "no active concession card" if none are active.

AGL App

1. Open the AGL App and select Account from the bottom right, then Settings from the menu options
2. Select Concessions
3. Any active concession details will be shown, or "No active concession card" if you have none active.
4.