Pension Concession

[UpsetPensionrt]

I received Pension Concession last year. Notified AGL of details October 2019. Had Electricity with AGL since 2000 and Gas with AGL since 2001. Unfortunately as I have separate account numbers AGL systems won’t process Gas concession. 
AGL kindly offered to put up my gas price by 15% summer and winter so I can get concession in winter.

Amy other customers with same issue?

[-Jenna-]

Hello, thanks for contacting us and for using AGL Community.

If you do have an enquiry relating to your account, please contact us and we'd be happy to assist; https://www.agl.com.au/contact-us/social/contact-us

If you have an online account, you can also use AGL Messenger via the APP or My Account online.

Regards,

Jenna

[UpsetPensionrt · Accepted solution]

Since my message of 12 July I have made progress.

Had a WebChat with Resolution Team on Monday who understood the issue.

Also had a call from AGL on Monday.

My Winter Gas Concession is now in place and I have been given a credit. Incorrect bills have been credited and reissued with the Concession applied.

AGL offered to refund the credit amount but I chose to leave it on the account as my next bill is due in 3 weeks.

Thanks AGL

[David_AGL]

Hi @UpsetPensionrt . I'm really glad to hear we were able to help you out with that. Please let us know if you need any further assistance.

[Lillian66]

How do I know if the pension concession has been put through on my account ?

[UpsetPensionrt]

Hi,

 I’m assuming you have notified AGL the Concession Details.

If so, then you have 2 options:

1 Wait for your next bill - you should see a Concession credit (all year round for Electricity and Winter only for Gas)

Or 2 Telephone AGL and confirm the concession is activated 

cheers

[UpsetPensionrt]

I should add that you need to make sure that both your Gas and Electricity are on the same Account Number.

[Lorraine-Arnold]

I see nothing on my account as to my NSW concession grants money, where do I find it, we have been eligible since 2010 but even after checking each year I still can't find anything to show it.

[UpsetPensionrt]

Hi Lorraine,

The concession is not automatic. 

You need to contact AGL and provide your concession details 

cheers 

[UpsetPensionrt]

Hi,

In Victoria the concession is only available to Commonwealth Concession Card holders.

Not sure what the rules are in NSW.

A simple call to AGL should sort out your eligibility