Obtaining refund of credit

[ag1l321]

I have changed energy provider.  Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.

[megan_AGL]

Hi ALK-1,

Thank you for reaching out.

When we request proof of payment, we require transaction details (amount of transaction and date etc.), with the BSB, account number and account holder name. We would recommend sending a partial bank statement verifying the AGL transaction.

I can confirm payments@agl.com.au is the correct email for our payments department.

Kind regards,

Megan

[Kerrymerrick]

How do I receive my $175 refund because I have switched to AGL

[NeilC]

@Kerrymerrick 

You do not get a refund for signing up you get a CREDIT.

This mean it will come off your bill.

[megan_AGL]

Hi Kerrymerrick,

Thank you reaching out to us.

If the credit you are referring to is a sign up credit from AGL, this will apply as a credit to your first bill with us.

Kind regards,

Megan