Obtaining refund of credit

[ag1l321]

I have changed energy provider.  Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.

[NeilC]

@KathyLee,

This is not the place to request this.

Go to https://www.agl.com.au/help-support/contact-us and call  or message them.

[KathyLee]

Thank you….sorry….i worked that out after …. in my haste I thought it was the online chat !
Sent from my iPhone

[mokomumma]

Can I please have my extra payments $200 + returned to my account

[NeilC]

@mokomumma 

This is not the place to request this.

Please go to https://www.agl.com.au/help-support/contact-us and select either chat or call on the number provided.

[Helene]

I paid 4 x

[JohnEdmiston]

I don't require a refund.  I'm in that situation where I prefer to be in credit in case I don't have the money each pension day due to hospital or medical bills that must be paid before procedures.  I do not wish to be in debit with you people.

[NeilC]

@JohnEdmiston 

John,

Been with AGL for 7 years now, have never asked for a refund. In July each year a cheque arrives in the mail.

We got a bill on the 30Jun25 and we had a credit of  $544.37.

A cheque arrived later for  "Refund - Cheque $283.09" leaving us still in $261.28 credit in the account.

Our Bill in Dec25 showed that we had  $478.63 credit

At the moment our account (9Jan26) is $508.63 in credit, our next projected bill is $218.52 and we are 17 days into the bill. Higher than normal but we are in SA and have had the AC running more than normal.

We are currently paying $30 per fortnight into the account but the projected bill states $34 is the required amount.

By the way our normal bill is around the $150 mark

If this maintains till the end of Feb26 we will increase the payment to maybe $35.

So even if they send you a refund cheque, you can simply put it back into your AGL account.