My quarterly bill not received

[AS_BS]

My quarterly period had ended in mid October and I haven't received my latest bill.... I chatted with agl and they said it could take up to 21 days to receive the bill by email.. I think this is nonsense as I usually receive my bill by email within 2 days.... Is there anyone else is having or had this issue?

[SYED_AGL · Accepted solution]

Hi @AS_BS 

Thanks for reaching out. 

Yes you should be able to receive any existing bill with in few hours. Please send us your account details via private message, so I can personally look into this or escalate it if needed 

We are here to help! 

SYED 

[Not_Found]

Hi Syed, would you be able to help me with by bill also?  Similar issue, cycle is 26th-25th of each month, says i should get my bill on the 27th.  It's now 31st and I haven't seen it yet.  

I was told I wouldn't see it until after 26/11 as my cycle was quarterly- which it is not, it's monthly.  I was also told I "should" get the bill next week from a different person.  

I was sold to AGL from Ampol and none of my data is in the app.

It feels like no one i speak to actually knows what's happening with my account.

[SYED_AGL]

Hi @Not_Found 

Thanks so much for reaching out — I completely understand how confusing and frustrating this has been

You’re definitely not alone in feeling this way, and I really appreciate your patience as we work through the transition from Ampol to AGL.

Yes I can definitely look into this for you. Please send us the account details via private message, so I can personally look into this for you. 

We are here to help!

SYED