Loging into my account

[Carolyn]

Iv been trying to log in to mt account for weeks now and these two windows keep coming up, i have have uninstall/reinstalled, and been on live chat and still not working. Can any one help me?

[David_AGL]

Hi @Carolyn .

Sorry to hear you're having login issues. You mention you've already contacted chat support. Did they tell you that the issue was resolved or is it still being investigated?

-David

[Carolyn]

Hi David,

I have sent a email back to you also but no its hasn't been resolved and i don't know if its still been investigated they didn't say

[Kalia]

Hi Carolyn,

Thank you for contacting us.

I am sorry to hear that this has been happening.

Can you please private message us here so we can assist you.

Kind Regards,

Kalia