I need to speak to an AGL representative

MunnoPara5115
Switched-on
1 Reply 543 Views

I am Graham and I am a support person for my brother who does not knowhow to use a computer, so I need to arrange direct debit of his accounts, but there is no person to speak to at AGL, so somehow I need to speak to a person at AGL.

1 REPLY 1
Lester
Powerhouse
0 Replies 539 Views

Hello Graham,

No sure why you can't talk to someone representing AGL . . . I have called them several times in the past months, and although wait times can be a bit prolonged by phone, it doesn't seem as painful as other businesses that operate automated / call type centres. 

 

The number is 131245, or you can try Chat via the website contact page, I have used this and just do something on the computer to keep me busy for a short wait . . . https://www.agl.com.au/help-support/contact-us click on Chat.

 

I see on the AGL site, when logged into the relative account, you have the option in Wallet to add a payment method.

It's very likely direct debit is possible to set up here too.

https://myaccount.agl.com.au/settings/mywallet  

 

You might have to set up the AGL account and login etc for your brother.

 

Good luck with it however you decide to go about it.